Frequently Asked Questions

 
 
 
  • Are we an Insurance Company?
    No Super Visitor Insurance is an independent Canadian Insurance Brokerage that distributes Canadian Medical Insurance Policies by qualified & Reputed partners such as Tugo, Allianz, 21st Century, Manulife Financial, Travelance, Destination Canada.
  • What is a "Pre-Exisitng Medical Condition"?
    A Pre-Existing Medical Condition is defined as any sickness, injury or medical condition which you have sought and received medical treatment, been in the hospital, or prescribed medication before the effective date of your travels. Important to consult with the policies you are applying for to determine their manifestation of the topic.
  • Can we change the effective date on an existing policy?
    Yes if you inform us to change the effective date we can do so, it is good to inform us prior to your current effective date if possible. For Policy extensions or renewals please inform us prior to your current expiry date to avoid any cancellations or periods without coverage. For changes after the effective date proof may be required based on individual companies ( Arrival declaration/Visa Denial). In order to get Super Visa Insurance Cancellations, proof of visa denial is must.
  • What is a Deductible?
    Deductible is the amount of money an insured person will pay out of his pocket for medical care expenses that arise from being claimed using their insurance policy. The sum is the amount that the individual must cover before an insurance company will cover any eligible expenses. I.e: if you have a claim that you will submit for eligible medical expenses that arise for $10,000. If your deductible is $1,000 then insurance company will cover $9,000 and you will pay $1,000. Total combined to reflect your medical claim of $10,000
  • Am I eligible for a refund if I leave Canada before my Insurance Expires?
    Yes absolutely, you will be eligible for a partial refund as long as no claims were made, reported or pending for the time that you are foregoing.
  • What is a Medical Emergency?
    Generally, a medical emergency is an unforeseen event or sudden sickness, injury that demands treatment. Each policy may define medical emergencies differently. Please see the policy wordings for exact information.
  • What should I do in case of emergency?
    Please notify your insurance company as soon as possible. They will assist you with best options in opening the claim and guiding you through the process. Failure to do so can impact your insurance benefit. Every Insurance Company has a toll free number mentioned on your policy confirmation.
  • Do I pay everything out of pocket and then get reimbursed afterwards?
    In most cases, insurance provider can arrange direct billing with the health provider/hospital. If it is impossible to set up direct billing, your insurance company will reimburse the expenses within 3-4 weeks. Claims may vary based on the coverage you have and the reason for the claim. Please consult our experienced staff or refer to policy wording for any clarification.
  • What are accepted payment methods for an insurance policy?
    Payment can be done by all major credit cards or by a cheque.* Policy will only be effective once the company has received the payment.